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About CLSI

 

Tired of the Same Routine? Ready to Make a Difference?

Take advantage of a career opportunity with CLSI today.

Are you in the clinical laboratory field and tired of the same job options? Are you interested in applying your education and experience to make a difference in the quality of health care?

CLSI is a dynamic, not-for-profit organization with a mission to improve the quality of health care testing through the development of standardized best practices. We are a group of committed individuals located in suburban Philadelphia; however, we have a broad impact and work with volunteers and colleagues around the world.

Current Job Openings

GLOBAL HEALTH PARTNERSHIPS CONTRACTOR

PROJECT BACKGROUND:

In order to fulfill its mission to develop clinical and laboratory best practices and promote their use worldwide, the Clinical and Laboratory Standards Institute (CLSI) has entered into a cooperative agreement with the US Centers for Disease Control and Prevention Foundation in support of the Kazakhstan Laboratory Improvement Project initiatives to assist in the development and sustainability of clinical laboratory capacity.

Since September 2005, CLSI has made substantial strides in planning, implementing, and strengthening medical laboratory capacity in countries covered by a variety of government and private grants. CLSI’s role in laboratory capacity building in resource-limited countries includes using its world-class resources for the establishment of strong and sustainable medical laboratory quality management systems (QMS).

JOB DESCRIPTION AND RESPONSIBILITIES:

This contract position requires that the contractor be able to provide technical assistance for training and implementing Quality Management Systems; as well as writing and editing of clinical laboratory training materials on behalf of CLSI. 

  • Writes and edits materials related to the implementation of CLSI QMS in pre- and postservice curricula in the medical laboratory science field
  • Writes and edits materials for trainers for workshops related to the implementation of QMS
  • Develops a framework for a national approach to International Organization for Standardization (ISO) 15189 standards for independent and private laboratories in Kazakhstan
  • Develops guidelines for a QMS for clinical diagnostic laboratory services based on CLSI standards, guidelines, and training materials
  • Offers technical assistance on other activities assigned by CLSI

POSITION REQUIREMENTS:

  • Medical laboratory scientists, pathologists, individuals with a master of public health (MPH) degree, or other candidates with clinical laboratory experience or other related medical laboratory experience are strongly preferred.
  • Proven proofreading and copy-editing skills.
  • Ability to complete assignments that are error free and that meet specified deadlines.
  • A thorough knowledge of English grammar, punctuation, and spelling is a must.
  • Strong organizational skills; ability to set priorities; and ability to work accurately, efficiently, and independently.
  • Effective oral and written communication skills.
  • Attention to detail is required.
  • Strong knowledge of QMS monitoring activities, such as accreditation requirement preparation (eg, ISO and/or College of American Pathologists).
  • Experience in application of necessary documents pertaining to laboratory quality assurance, particularly ISO 15189:2012.

CONTACT INFORMATION:

Interested applicants should forward curriculum vitae (CVs)/resumes by October 30, 2014 to:

Lilly N. Mukoka, MT(ASCP), MAdmin
International Program Manager, Global Health Partnerships
Clinical and Laboratory Standards Institute
950 West Valley Road, Suite 2500
Wayne, PA 19087 USA
E: lmukoka@clsi.org
P: 484.588.5927
F: 610.688.0700
www.clsi.org


Member and Customer Services Specialist

JOB DESCRIPTION:

This position is responsible for supporting the operational and communication needs of Member and Customer Services, including handling escalated customer service inquires; making and answering phone calls for membership activities; managing the membership and customer database; and providing communication support as a member of the Marketing team. A strong focus on customer service with a pleasant and professional demeanor is required.

ESSENTIAL JOB DUTIES:
Membership Operations:

  • Maintains an in-depth knowledge of the organization’s membership structure, products, services, programs, and events.
  • Accurately maintains and updates the membership and customer database to ensure all member information is current and correct, by conducting periodic data quality reviews.
  • Reviews and approves membership transactions.
  • Provides data analysis reports on membership metrics to management as requested.
  • Has primary day-to-day contact with outsourced customer service and fulfillment vendor partners.

Membership Marketing:

  • Writes membership communication pieces as directed, such as newsletters, e-mail marketing collateral, and website copy.
  • Coordinates designated member initiatives including membership-oriented programs and e-mail campaigns.
  • Provides support for membership initiatives in outreach activities, such as member site visits and conference exhibits.
  • Initiates calls to members to meet desired project goals.

Customer Services:

  • Accurately handles member and customer requests, and transactional communication.
  • Addresses escalated customer and member inquiries in a complete, pleasant, and professional manner.
  • Promptly and accurately responds to telephone and electronic inquiries, and corresponds in a professional manner.
  • Provides data analysis reports upon request to management evaluating the accuracy and timeliness of vendor partner customer support.

Performs other duties as required by management.

SKILLS AND ABILITIES:

  • The ability to communicate effectively with members, customers, and volunteers is required.
  • Strong communication and writing skills are required.
  • Knowledge of Web, social media, and print writing techniques.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • Attention to detail.
  • Strong computer skills and experience with the Microsoft Office suite of products.
  • Strong organizational skills, with the ability to handle multiple projects and priorities.
  • Ability to work collaboratively with others and work on cross-functional teams.
  • Energetic self-starter.
  • Flexible and team-oriented.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.
  • Ability to differentiate when an issue requires escalation and demonstrates sound judgment.
  • Ability to read and understand more complex software packages, including a CRM.

EDUCATION AND EXPERIENCE:

Bachelor’s degree, preferably in marketing, communications, or a related field. Data analysis and customer service experience is a plus.

EDUCATION AND EXPERIENCE:

Interested applicants should forward curriculum vitae (CVs)/resumes by November 30, 2014 to:

Katie Barnett
Manager, Membership and Marketing
Clinical and Laboratory Standards Institute
950 West Valley Road, Suite 2500
Wayne, PA 19087 USA
E: careers_mktg@clsi.org
P: 484.588.5927
F: 610.688.0700
www.clsi.org


CLSI offers a competitive salary, excellent work environment, and excellent benefits. No phone calls please.

 

Did You Know?

CLSI distributes more than
75,000 standards and guidelines per year, worldwide.

Glen Fine Video

Glen Fine, CEO, CLSI, explains how CLSI develops and promotes best practices in clinical laboratory testing, and the important role members play in that process.

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