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CLSI Offers New eLearning Certificate Program on Implementing the Cost of Quality in the Laboratory

Wayne, Pennsylvania, USA—December 2014The Clinical and Laboratory Standards Institute (CLSI) has released a new eLearning program, Implementing the Cost of Quality in the Laboratory Certificate Program. This online learning program provides guidance to laboratories in understanding and managing the different types of quality costs that affect processes, services, and financial well-being in the laboratory setting.

Managing the different types of quality costs is crucial to understanding and communicating various expenditures on a laboratory’s budget. Quality cost information is especially useful when justifying retention of budget allocations for costs that support good quality in laboratory services and actions to reduce failure costs. This eLearning Certificate Program is based on the CLSI report QMS20-R—Understanding the Cost of Quality in the Laboratory, which provides guidance on how a laboratory can continually improve its financial performance. This report is included in electronic format with the purchase of the online program but, it can also be purchased separately in the CLSI Shop.

This eLearning program goes one step further than the report by demonstrating the cost of quality premise and its impact on a laboratory’s work, such as the roles of quality costs in a laboratory quality management system and the core elements of a philosophy on cost and quality. The program assists laboratories in identifying the different types of quality costs among failure, appraisal, and prevention costs. It helps laboratories calculate their quality costs and finds ways to apply failure cost to a selected laboratory indicator or nonconforming event—all in a convenient, online learning environment. It also explains how to promote and manage a cost of quality culture through a review of successful quality cost initiatives from a real-life laboratory case study. The applications of the cost of quality are relevant for all laboratories regardless of size, complexity, and specialty.

This essential online learning program was created by laboratory quality experts and can be completed in approximately four hours for 4.0 P.A.C.E.® continuing education credits.

For more information about the Cost of Quality eLearning Certificate Program and its related report, visit the CLSI website at

CLSI is a not-for-profit membership organization that brings together the varied perspectives and expertise of the worldwide laboratory community for the advancement of a common cause: to foster excellence in laboratory medicine by developing and implementing clinical laboratory standards and guidelines that help laboratories fulfill their responsibilities with efficiency, effectiveness, and global applicability. For additional information, visit the CLSI website or call 610.688.0100.



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