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About CLSI


Meet Your Program Leaders

Learn more about the content experts that have prepared the modules for the LQMS Certificate Program.

Lucia M. Berte

Lucia M. Berte


Ms. Berte teaches laboratories and other health care services how to implement a quality management system for improving patient safety, efficiency, and effectiveness, and for meeting accreditation requirements. In addition to being certified by the American Society for Clinical Pathology as a medical technologist, specialist in blood banking, and diplomate in laboratory management, she is also certified as a quality manager and quality auditor by the American Society for Quality.

She is a frequent workshop presenter and teleconference speaker, and has authored many articles, chapters, and books on developing good policy, process, and procedure documents, training and competence assessment, and implementing quality management systems in health care services. She has assisted laboratories and health care services in different countries to achieve their goal of accreditation to a national or international standard.

Ms. Berte chairs the Clinical and Laboratory Standards Institute (CLSI) Subcommittee on Quality Management Systems that oversees the development and maintenance of numerous guidelines for laboratory quality management. She also volunteers as chairholder or member on a number of CLSI document development committees that produce the laboratory quality management system guidelines. She was co-leader of the group that developed the revision to the ISO 15189 international medical laboratory standard, and continues serving as an active member of ISO/TC 212.

Anne T. Daley

Anne T. Daley


Ms. Daley is a Senior Consultant for Chi Solutions, Inc. with over 30 years of experience in laboratory and imaging/radiology operations management in small and large organizations, including consolidated laboratory operations and joint venture laboratories. Her experience also includes mergers/acquisitions, process improvement, cost management, project management, and leadership development. In addition, she has taught undergraduate and graduate level courses at the University of Phoenix.

Ms. Daley has served on the Board of Directors of the Clinical Laboratory Management Association. She is involved in project and committee work with the Clinical and Laboratory Standards Institute (CLSI), where she is a member of the Subcommittee on Quality Management Systems and chaired the working group to revise CLSI document GP22—Quality Management System: Continual Improvement. She is also a member of the CLSI working group to revise The Key to Quality, and routinely participates in various global health initiatives. Ms. Daley has also been a member of the Association for Medical Imaging Management.

In addition to holding a Master of Science degree in Administrative Leadership, Ms. Daley has multiple laboratory certifications: Medical Technologist (MT), Diplomate in Laboratory Medicine (DLM), and Certified Laboratory Consultant (CLC). Ms. Daley has special knowledge and expertise in quality management systems with certifications from the American Society for Quality (ASQ) as a Manager of Quality and Organizational Excellence (CMQOE) and a Six Sigma Black Belt (CSSBB). She is also a certified 7 Habits of Highly Effective People Program Facilitator and has been a US Baldrige National Quality Program Examiner.

Sheila M. Woodcock

Sheila M. Woodcock


Ms. Woodcock has over four decades of experience in hospital and private laboratories, administration, education, professional regulation, and consulting. She earned her MBA from the University of Toronto Executive Program in 1993, and in 2005 was awarded Distinguished Fellowship from the Canadian Society for Medical Laboratory Science. She established her own health care consulting business, QSE Consulting, when she moved from Ontario to Nova Scotia in 2000.

Ms. Woodcock has been a CLSI advocate and volunteer since 1996 and has served as a member, advisor, and chairholder on what is now the Consensus Committee on Quality Systems and Laboratory Practices. She has contributed extensively to standards development and participates on a CLSI Global Health Partnerships team that has been helping laboratories in Tanzania, Africa achieve accreditation since 2007. She travels to Tanzania for workshops and site assessments up to five times a year, and by 2012 three of the six Zonal laboratories she mentored had applied for accreditation. Other current professional volunteer activities include chairing the Canadian Standards Association Technical Committee for Medical Laboratory Quality Systems and serving as a Canadian delegate to ISO/TC 212.

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Why Choose CLSI U?

  • Enhance comprehension and use of CLSI standards.
  • Hear from experts on timely
    laboratory topics.
  • Choose from in-person or online learning forums.
  • Prepare for accreditation.
  • Earn continuing education credits from P.A.C.E.®.


The Key to Quality™

The Fundamentals for Implementing a Quality Management System (QMS) in the Clinical Laboratory

Learn More


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