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QMS20_WebQMS20-R—Understanding the Cost of Quality in the Laboratory; A Report

Most labs are attentive to the quality of examination results and lab services they provide through efforts such as quality control (QC) of methods, calibration of measuring equipment, and quality assurance measurements of process performance. Yet most nonmanagement lab staff is unaware of the quality of the lab’s financial status, and believes that staying within budget is sufficient.

Every time work is redone, the cost of lab services—therefore, the cost of quality—increases. Consider the cost to the lab and to the organization—and the potential adverse effects on patient care—of corrections needed for unacceptable samples, QC failures, lost reports, and erroneous results.

This valuable report provides guidance to a lab in understanding and managing the different types of quality costs that affect processes, services, and financial well-being.

This report introduces the types of quality costs in lab expenditures:

  • Prevention
  • Appraisal
  • Internal and external failure

It also suggests ways that labs can apply this information to continually improve their processes, services, and financial performance.

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Coming Soon! New eLearning Program: Implementing the Cost of Quality in the Laboratory Certificate Program

Enroll in the only program that truly implements the steps needed to determine the existing cost of quality in your lab.

Program modules in this online, self-paced eLearning certificate program include:

  • Understanding the Basic Concepts
  • Identifying the Different Costs
  • Calculating the Costs
  • Laboratory Case Study
  • Program Summary

3.0 P.A.C.E.® continuing education credits will be provided.

 

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