Most labs are attentive to the quality of examination results and lab services they provide through efforts such as quality control (QC) of methods, calibration of measuring equipment, and quality assurance measurements of process performance. Yet most nonmanagement lab staff is unaware of the quality of the lab’s financial status, and believes that staying within budget is sufficient.
Every time work is redone, the cost of lab services—therefore, the cost of quality—increases. Consider the cost to the lab and to the organization—and the potential adverse effects on patient care—of corrections needed for unacceptable samples, QC failures, lost reports, and erroneous results.
This report introduces the types of quality costs in lab expenditures:
It also suggests ways that labs can apply this information to continually improve their processes, services, and financial performance.
Enroll in the only program that truly implements the steps needed to determine the existing cost of quality in your lab.
Program modules in this online, self-paced eLearning program include:
P.A.C.E.® continuing education credits will be provided.