It is recommended that eM100 be viewed in Internet Explorer.
Each user of eM100 should have an individual login ID; credentials should not be shared between users. Because of this, eM100 will not allow multiple machines or browsers to access the program simultaneously. If you use multiple computers throughout the day, you must log out of the first machine before logging in to the second.
If you attempt to log in to a second machine without logging out of the first, you will encounter the following message:
The message reads: “ERROR: A user with this UserID is already logged in. You may log out by clicking the button below and then log in again. However, please note that this action will force logout of the current session.”
If you click the “Logout” button, the system will log out the session already in use (on the first machine). You will then see this screen:
The message reads: “You are logged out. Please click here to log in again.” Following the link will take you back to the CLSI home page. At this point, you should log in as normal.
If you return to the first machine, you will need to repeat this process; the system will then end the session on the second computer.
eM100™ should be viewed in Internet Explorer’s Compatibility View. Otherwise, some tables and graphics may not appear correctly. If table lines are not aligned correctly, this may be the cause.
To fix this, click the “Compatibility” button in the URL box:
Alternately, you may select “Tools → Compatibility View” from the menu bar:
You will only need to do this once; on subsequent visits to eM100, the tables and graphics should display correctly.
For information on Internet Explorer’s Compatibility View, click here.
If Adobe® Reader® is not set as your default PDF display in Firefox®, the PDFs may not display correctly:
To fix this, go to the Options → Options section in the Firefox toolbar:
In the Applications tab, find the Portable Document Format under Content Type. (You may also type “pdf” in the search bar at the top.) Ensure that the Action taken is “Use Adobe Acrobat (in Firefox),” not “Preview in Firefox.” Then, click “OK.”
The PDF documents should now display correctly.
eM100 is launched in a new window, so your browser will not open it if you have pop-ups blocked.
1. Go to the Options section of the toolbar:
2. In the Content tab, find the “Block pop-up windows” option. Select the corresponding “Exceptions” button:
3. Add “checkout.netsuite.com” in the “Address of website” field, click “Allow,” and then close the window:
If you have not set Firefox to allow pop-ups from checkout.netsuite.com, you will get a banner at the top of Firefox the first time you attempt to open eM100. Click the “Options” button on the top-right corner:
You may either “Allow pop-ups for checkout.netsuite.com” or “Edit Pop-up Blocker Options.”
If you “Allow pop-ups for checkout.netsuite.com” you will need to reload the page in order for eM100 to launch. If you “Edit Pop-up Blocker Options,” you will get a new window (Allowed Sites – Pop-ups) where you can allow pop-ups for checkout.netsuite.com (see Step 3, above). Again, you will need to reload the page for eM100 to launch.
1. Go to Tools → Pop-up Blocker → Pop-up Blocker settings in the toolbar:
2. Add “checkout.netsuite.com” in the “Address of website to allow” field, click “Add,” and then close the window:
If you have not added checkout.netsuite.com to Internet Explorer’s allowed sites, and attempt to launch eM100, you will see a banner along the bottom of the page.
Select “Options for this site.” You may select “Always allow” or “More settings.”
If you select “Always allow,” eM100 will launch immediately. If you select “More settings,” a new window with “Pop-up Blocker Settings” will open (see Step 2, above.) You should enter “checkout.netsuite.com” and click “Add.” Once you close this window, you will need to reload the page in order to launch eM100.
1. Go to the Settings (under the icon in the top-right corner).
2. Select “Show advanced settings…” at the bottom of the page:
3. Under “Privacy” select the “Content settings…” button:
4. Under “Pop-ups” select the “Manage exceptions…” button:
5. In the “Hostname pattern” section, click on the box that says “Add a new hostname pattern” and type https://[*.]checkout.netsuite.com:443.
6. Select “Done.”
If you do not have pop-ups enabled for the eM100 site, you will see a small “Pop-up blocked” message in the upper-right corner of Chrome:
If you click on the icon, you will have several options
If you select “Always allow pop-ups from checkout.netsuite.com,” you will need to reload the page twice to launch eM100. If you click “Manage pop-up blocking…” you will see a new window called “Pop-up exceptions.” As in step 5 (above), add checkout.netsuite.com to the Hostname Patterns section and click “Allow.” Again, you will need to reload the page for eM100 to launch.
1. Select “Safari → Preferences” from the main toolbar:
2. In the Security tab, uncheck the box next to “Block pop-up windows”:
3. You will need to reload the page twice for eM100 to launch.
If you do not have pop-up windows allowed, Safari will not give any indication that it is blocking a window. You will only see a blank screen:
You will need to follow the steps above in order to launch eM100.
Because eM100 is launched in a new window, it will display as a pop-up:
To modify the new window to “tab” view, right-click on the top toolbar (next to where “CLSI – - Google Chrome” is displayed).
Select “Show as tab.” Google Chrome will now display in the “tab” view.