Wayne, Pennsylvania, USA—The Clinical and Laboratory Standards Institute announces the publication of Customer Focus in a Quality Management System (QMS19-Ed1).
QMS19 provides information on how laboratories can develop and maintain a customer focus and meet the regulatory and accreditation requirements for managing external and internal customers. The document is intended to assist laboratories in meeting customer-based requirements for their quality management system (QMS).
QMS19 is useful for medical laboratories of any size, complexity, or specialty, including those performing point-of-care testing. However, because the concepts of customer service and satisfaction are generic, this guideline can be used by other types of laboratories, such as public health, research, food, environmental, and veterinary laboratories. It can be used by all levels of personnel to develop and support a customer-focused laboratory.
Customer Focus in a Quality Management System (QMS19-Ed1) provides examples of useful forms such as:
- Gap analysis tool
- Sample online satisfaction survey
- Patient feedback survey
- Nursing satisfaction survey
For more information about QMS19, contact Patrick McGinn at firstname.lastname@example.org or +1.484.588.5933.
CLSI sets the standard for quality in medical laboratory testing. A not-for-profit membership organization, CLSI brings together the global laboratory community for the advancement of a common cause: to foster excellence in laboratory medicine.
For nearly 50 years, our members, volunteers, and customers have made CLSI a respected, transformative leader in the development and implementation of medical laboratory testing standards. Through our unified efforts, we will continue to set and uphold the standards that drive quality test results, enhance patient care delivery, and improve health care around the world.
By using CLSI standards, laboratorians can improve process quality, speed the development of standard operating procedures, and implement safer practices with greater ease and efficiency.