Find Answers to Online Store Questions

What are the payment options for the online store?

VISA, MasterCard, American Express, and Discover. Members, depending on their level, receive discounts and free access to products. Learn more here.

Can I order with a purchase order through the online store?

No, purchase orders must be faxed to 610.688.0700 or e-mailed to customerservice@clsi.org.

Can I return products to CLSI?

Yes, if products are in saleable condition, the customer may return the items for credit or exchange (within six months of the transaction) and include a copy of the packing slip to:

Attn: Lauren Paddy, CLSI Returns
BrightKey
9050 Junction Drive
Annapolis Junction, MD 20701

Can I order documents at the same time I apply for membership?

Yes, please let us know in the form on when you speak to us.