Do You Know the Cost of Quality in Your Lab?
Most laboratories use methods such as QC, equipment calibration measurement, QA measurements of process performance, and more recently, implementation of a qualitymanagement system, to determine the quality of examination results and laboratory services. However, laboratory personnel often believe that staying within budget is sufficient, not considering that every time work is redone, the cost of laboratory services, as well as the cost of quality (COQ), increases.
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