Customer Focus in a Quality Management System, 1st Edition
This guideline provides useful information for how laboratories can develop and maintain a customer focus and meet the regulatory and accreditation requirements for managing external and internal customers.
This reaffirmed document has been reviewed and confirmed as suitable to remain published without revision to content, as of June 2021. The document’s next scheduled review is generally five years after the reaffirmation date.
Chairholder: Jennifer F. Rhamy, MBA, MA, MT(ASCP)SBB, HP
Date of Publication: September 28, 2017
Order Code PDF: QMS19Ed1E
ISBN Number: 1-56238-825-8
Order Code Print: QMS19Ed1
ISBN Number: 1-56238-824-X