Customer Focus in a Quality Management System, 1st Edition

This guideline provides useful information for how laboratories can develop and maintain a customer focus and meet the regulatory and accreditation requirements for managing external and internal customers.

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Publication Details

Chairholder: Jennifer F. Rhamy, MBA, MA, MT(ASCP)SBB, HP

Date of Publication: September 28, 2017

ISBN Number: 1-56238-824-X

Order Code PDF: QMS19Ed1E

Order Code Print: QMS19Ed1

Edition: First

Pages: 92