eLearning
Quality Management Systems

CLSI Cost of Quality

Implementing the Cost of Quality in the Laboratory

This online training course is designed to help your laboratory understand and quantify the costs associated with maintaining good quality, resolving problems and errors, and preventing poor quality. By completing this course, your organization can improve profitability and enhance its ability to provide better patient care. This is the only training program that truly implements the steps needed to determine the existing cost of quality in your laboratory.

Intended Audience: Quality Officers and Managers, Laboratory Managers, Laboratory Technical Staff, Laboratory Administration

Please e-mail customer service at customerservice@clsi.org for group registration requests for your organization.

4.00

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Free

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Scope

Learning Objectives 

The purpose of this course is to: 
1. Deliver knowledge about the important relationships between quality and cost. 
2. Provide a simple means for laboratories to identify and calculate quality costs. 

Course Overview

Module 1: Introduction
Module 2: Understanding Basic Quality Cost Concepts
Module 3: The Types of Quality Costs
Module 4: Calculating Laboratory Quality Costs
Module 5: A Laboratory Case Study on Quality Costs
Module 6: Course Summary 

Intermediate: Refresher course. Some basic knowledge required, for the experienced staff technologist with some years of experience.

CLSI is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E.® Program.

Authors
Lucia M. Berte, MA, MT(ASCP)SBB, DLM, CQA(ASQ)CMQ/OE
Laboratories Made Better!
Anne T. Daley, MS, MT(ASCP)DLM, CMQ/OE(ASQ)CSBB, CLC(AMT)
ARUP Laboratories
Scope

Learning Objectives 

The purpose of this course is to: 
1. Deliver knowledge about the important relationships between quality and cost. 
2. Provide a simple means for laboratories to identify and calculate quality costs. 

Course Overview

Module 1: Introduction
Module 2: Understanding Basic Quality Cost Concepts
Module 3: The Types of Quality Costs
Module 4: Calculating Laboratory Quality Costs
Module 5: A Laboratory Case Study on Quality Costs
Module 6: Course Summary 

Intermediate: Refresher course. Some basic knowledge required, for the experienced staff technologist with some years of experience.

CLSI is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E.® Program.

Authors
Lucia M. Berte, MA, MT(ASCP)SBB, DLM, CQA(ASQ)CMQ/OE
Laboratories Made Better!
Anne T. Daley, MS, MT(ASCP)DLM, CMQ/OE(ASQ)CSBB, CLC(AMT)
ARUP Laboratories