Privacy Policy

Automatically Collected Data

When you visit the website, we collect and store certain other information automatically that may not identify you personally:

• Internet Protocol (IP) address. An IP address is a number that is automatically assigned to the computer you are using whenever you access the Internet.
  
  
• Type of browser and operating system used to access our website
  
  
• Date and time you access our website
  
  
• The pages on our website that you access

We use the foregoing information in the form of summary statistics to help us make our website more useful to our visitors, such as assessing what information is of most and least interest

Personal Information

To comment on standards or become a Registered User, you will be required to provide us with personal information about yourself, such as your name, e-mail address, zip code, and Unique Identifiers. If you contact us, you will need to provide your name and e-mail address. Registered Users may also provide identifiable information in the course of using the Website. All information we collect and/or receive under this section is collectively called “Personal Information.” We do not collect any personal information from Visitors or Registered Users when they use the Website, unless they provide such information voluntarily.

Billing Information

When you wish to purchase a Product, you will be required to provide certain information. Such information may include a debit card number, credit card number, expiration date, billing address, activation codes, and similar information. Such information is collectively called the “Billing Information.” You authorize CLSI to collect, process, and store your Billing Information.

Transaction Information

When Registered Users wish to make a purchase through the Website, they must provide us with certain information about the transaction they are seeking to execute. Such information is collectively called the “Transaction Information.” You also authorize us to share your Transaction Information with any suppliers of such Products so that they can process and ship your order.

Other Information

In addition to the information noted above, we may collect additional information (collectively, the “Other Information”). Such Other Information may include:

• From You. Additional information about yourself that you voluntarily provide to us (e.g., via a survey), such as household income range, gender, product and service preferences, and other information that does not identify you personally.
  
  
• From Your Activity. Information that we automatically collect when you use the Website, including, without limitation:
  
  
  • IP addresses, which may consist of a static or dynamic IP address and will sometimes point to a specific identifiable computer or device; browser type and language; referring and exit pages and URLs; date and time; amount of time spent on particular pages; what sections of the Website you visit; and similar data; and
    
    
  • Information about your device, including the type of device; universally unique ID (“UUID”); advertising identifier (“IDFA”); MAC address; operating system and version (eg, iOS, Android or Windows); carrier and country location; hardware and processor information (eg, storage, chip speed, camera resolution, NFC enabled); network type (WiFi, 3G, 4G, LTE); and similar data.

Cookies and Analytics Data

When you visit our Website, we may use cookies and certain analytics tools to enhance your experience and collect information, as further described below:

• From Cookies. Information that we collect using “cookie” technology. Cookies are small packets of data that a website stores on your computer’s or mobile device’s hard drive so that your computer will “remember” information about your visit. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to help us collect Other Information and to enhance your experience using the Website. If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your Internet browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, the Website may not function properly.
  
  
• Third-Party Analytics. We use third-party analytics services (such as Google Analytics) to evaluate your use of the Website, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information relating to the Website and mobile and Internet usage. These third parties use cookies and other technologies to help analyze and provide us the data. By accessing and using the Website, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy.

For more information on Google Analytics, including how to opt out from certain data collection, please visit https://www.google.com/analytics. Please be advised that if you opt out of any service, you may not be able to use the full functionality of the Website.

From Other Sources. We also may collect or receive information from third parties, such as Facebook and/or other third-party social media sites.

Information Collected by or Through Third-Party Advertising Companies

We may share Other Information about your activity on the Website with third parties for the purpose of tailoring, analyzing, managing, reporting, and optimizing advertising you see on the Website and elsewhere. These third parties may use cookies, pixel tags (also called web beacons or clear gifs), and/or other technologies to collect Other Information for such purposes. Pixel tags enable us, and these third-party advertisers, to recognize a browser’s cookie when a browser visits the site on which the pixel tag is located, in order to learn which advertisement brings a user to a given site.

We may retain data, including Personal Data, for as long as necessary to deliver the Products and Services, or as needed for other lawful purposes. We may retain anonymized or pseudonymized, aggregated data indefinitely or to the extent permitted under applicable law.

MyCLSI

Access to MyCLSI on the CLSI website uses limited information that is voluntarily submitted by our members. Similar information is submitted through membership applications, purchase orders, and event and meeting registrations. This information is not shared.

All members of CLSI are listed in the Membership Directory under MyCLSI on our website. This networking tool is available only to current members of CLSI. Members can search for colleagues by last name, organization, or country. Search results include first and last name, organization, address, phone, fax, and e-mail. There is also an organization member directory on the public site. This organization directory lists member organizations, organization type, and location only. No personal contacts or information is included in that public directory.

Accessing and Modifying Personal Information and Communication Preferences

If you have registered for the Website, you may access, review, and make changes to your Personal Information, Billing Information, and certain Other Information by following the instructions found on the Website. In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any CLSI marketing email. Registered Users cannot opt out of receiving transactional e-mails related to their account.

We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases.

Your Rights

Subject to applicable data protection laws, customers and users have the following rights with respect to CLSI’s handling of Personal Data:

• Access. The right to access Personal Data held by CLSI.
  
  
• Opt-Out. The right to object to certain processing of Personal Data (unless CLSI has overriding compelling grounds to continue processing), including the right to opt-out of receiving direct marketing. We will, however, continue to use Personal Data for the limited purpose of communicating important notices relating to purchases, changes to Products and Services or policies, and other reasons permitted by law.
  
  
• Rectification. The right to request correction of Personal Data that is incomplete, incorrect, unnecessary or outdated.
  
  
• Right to be Forgotten. The right to request erasure of all Personal Data that is incomplete, incorrect, unnecessary or outdated within a reasonable period of time. CLSI will do everything possible to erase Personal Data if a user or customer so requests. However, CLSI will not be able to erase all Personal Data if it is technically impossible due to limitations of existing technology or for legal reasons, such as CLSI is mandated by applicable law to retain Personal Data.
  
  
• Restriction of Processing. The right to request restriction of processing Personal Data for certain reasons, such as the inaccuracy of Personal Data.
  
  
• Data Portability. If requested, CLSI will provide Personal Data in a structured, secure, commonly used, and machine-readable format.
  
  
• Right to Withdraw Consent. If Personal Data is processed solely based on consent, and not based on any other legal basis, customers can withdraw consent at any time.
  
  
• Data Protection Contact. The right to contact the relevant data protection regulator regarding CLSI’s handling of Personal Data.

To exercise any of the above listed rights, e-mail CLSI at CustomersService@clsi.org or +1.610.688.0100 and describe, with specificity, the right for which you are requesting assistance.

Please note that additional information may be requested prior to initiation of a request. CLSI will process requests in accordance with applicable law and within a reasonable period of time.

How We Use and Share the Information

We use the Personal Information, the Transaction Information, and the Other Information (collectively, the “Information”) to provide our services; to process orders for products and services; to administer our promotional programs; to maintain and improve our Website and services to you; to solicit your feedback; and to inform you about our products and services.

We may also use and/or share Information as described below.

• CLSI will access, use, and share the Information as required to process your orders and provide support to you, including without limitation with suppliers of the Products you purchase through the Website.
  
  
• We may employ other companies and individuals to perform functions on our behalf. Examples may include providing technical assistance, order fulfillment, customer service, and marketing assistance. These other companies will have access to the Information only as necessary to perform their functions and to the extent permitted by law.
  
  
• In an ongoing effort to better understand our Visitors, Registered Users, and our products and services, we may analyze Information in aggregate form, in order to operate, maintain, manage, and improve the Website and/or our products and services. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our products and services to current and prospective business partners and to other third parties for other lawful purposes.

When you terminate your membership or cancel the website account access, we may continue to share information about you according to our legal and regulatory requirements.

Notwithstanding the foregoing, CLSI may disclose your personal information as required by law or as needed in legal proceedings when CLSI believes in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

In addition, in the event of a merger, acquisition, or any form of sale or transfer of some or all of our assets to a third party, we may also disclose your personal information to the third parties concerned or their professional advisors. In the event of such a transaction, the personal information held by CLSI will be among the assets subject to the transaction.

Information You Share

Please keep in mind that whenever you voluntarily make your Personal Information available to third parties—for example on message boards or web logs, through email, or in comment or chat areas—that information can be seen, collected, heard, and/or used by others besides us. We cannot be responsible for any unauthorized third-party use of such information, and this Privacy Policy does not apply to any Information that you share in any of the foregoing ways.

How We Protect the Information

We take commercially reasonable steps to protect the Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the Information that you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from the Website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.

Important Notice to Non-US Residents

It is important to note that the Website and its servers are operated in the United States. If you are located outside of the United States, please be aware that any Information you provide to us will be transferred to the United States. By using the Website and by providing us Information when using our services, you hereby irrevocably consent to this transfer and our use of the Information and data provided by you in accordance with this Privacy Policy.

Children Under the age of 13

We do not knowingly collect Personal Information from children under the age of 13 through the Website. If you are under 13, please do not give us any Personal Information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide Personal Information through the Website without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to us, please contact us, and we will endeavor to delete that information from our databases.

California Residents

Under California Civil Code Section 1798.83, California residents who have an established business relationship with CLSI may choose to opt out of our sharing your Personal Information with third parties for direct marketing purposes. If you are a California resident and (1) you wish to opt out; or (2) you wish to request certain information regarding our disclosure of your Personal Information to third parties for the direct marketing purposes, please send an e-mail to customerservice@clsi.org with “PRIVACY POLICY” in the subject line or write to us at:

Clinical and Laboratory Standards Institute
P. O. Box 334
Malvern, PA 19355

CLSI does not monitor, recognize, or honor any behavioral advertising opt-out or do not track mechanisms, including general web browser “Do Not Track” settings and/or signals.

Credit Card Information

Credit card information obtained from CLSI’s online store is protected by SSL (Secure Sockets Layer) security, which encrypts personal information. CLSI does not disclose credit card information provided by its members and customers. When members and customers choose to pay using their credit cards, CLSI submits the information needed through secure payment gate sites to conduct the transactions.

External Websites

The Website may contain links to third-party websites. We have no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other websites to which we provide links. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites. CLSI is not responsible for the privacy policies or content of such sites.

Social Media Widgets

The Website includes social media features, such as LinkedIn, Meta/Facebook, YouTube, Instagram, and Pinterest buttons, on our Website. These features may collect your Internet Protocol address and which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

Artificial Intelligence and Software

Products and services powered by machine learning, artificial intelligence technologies and other software are increasingly being used to gain efficiency. We may use such technologies to, for example: proofread and find discrepancies and correct grammatical errors in documents and publications; summarize lengthy documents; and prepare the first draft of documents, such as newsletters, blog posts, and marketing materials. When doing so, we will observe all applicable standards to the use of such technologies.

Changes to This Privacy Policy

We may change this Privacy Policy from time to time. By accessing the Website and/or using our services after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of the Information is governed by the Privacy Policy in effect at the time we collect the Information. Please refer back to this Privacy Policy on a regular basis.

How to Contact Us

If you have questions about this Privacy Policy, please contact us via e-mail at CustomerService@clsi.org with “Privacy Policy” in the subject line.